Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.

Just over a year after Steam mandated developers disclose any use of artificial intelligence in the making of their games, the latest entry in the biggest video game franchise in the world has ...

I’ve lived through many Call of Duty controversies, from MW2’s No Russian mission to loot box overload. Still, few have arrived as swiftly, or as on zeitgeist, as the discovery that Call of Duty: ...

Artificial intelligence-powered call center services startup Level AI today announced that it has raised $39.4 million in new funding to scale its product offering and increase its headcount. Founded ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I discuss the hot trend of being able to ...

Jaime Tugayev is the News Editor for DualShockers with over a decade of experience, and a much longer love for fantasy, shooters and strategy games. If you were ever told that you would not last ten ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop or smartphone, but over a traditional phone call. “AI is the most ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Alexander De Ridder Over ...