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Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

The rollout of EMV is accompanied by increased card not present fraud, but banks can reduce losses using voice biometrics in the call center. CNP fraud has more than doubled in the U.K. and Canada ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...