Customers' expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey.

“Customers are the single most important part of our business.” “We put our customers first.” “Customer service is what differentiates us from our competitors.” Whether it's a small business or large ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

Identify your company's competitive advantage and learn strategies to make it sustainable for long-term success.

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This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Which companies do Americans enjoy dealing with the most?

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...