Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Customer support today has outgrown its traditional role, emerging as a key aspect of the overall customer experience (CX). This vital touchpoint between businesses and their customers is instrumental ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...