Everybody wants more customers and more orders. But does your company know how costly those customers and their orders are? It should. And some companies do, based on the results of the IndustryWeek ...

Merchants must constantly meet and exceed ever-changing customer expectations. It’s what makes shoppers choose one brand over another. A critical component of delivering on customer expectations is ...

Two seemingly diabolical forces are vexing manufacturers these days: an inability to raise prices and customers demanding cheaper products, faster service and more functional support from suppliers.

A person is a person, an individual. With the two identities of the customer defined, we can talk about the different commerce models that represent how goods are sold. B2B: Business-to-business B2C: ...

In a supply chain landscape shaped by unpredictability and growing customer expectations, the role of the order management system (OMS) has evolved beyond mere orchestration. It’s no longer enough to ...