Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Dennis Woodside is one of those brand name operators in Silicon Valley, after working as an executive at Google, Dropbox, and Impossible Foods. While those are familiar brands, you might not have ...

Service bots are revolutionizing the marketplace, from traditional retail and food-and-beverage to health care. These autonomous systems, from physical robots to digital chatbots, are designed to ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets have reported. A ...

This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and... Sick of customer service bots and subscription ...

One red-hot category in the generative AI space is customer support, which isn't surprising, really, when you consider the tech's potential to cut contact center costs while increasing scale. Critics ...

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

Twitter Introduces Customer Service Bots to speed up customer service with quick replies and welcome messages in direct messages. Twitter announced two new features to create better conversational ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...