Students who are filling classrooms—in person or virtually—this fall have modern expectations about how their institution can and should be delivering on customer service. Chat bots, apps and other ...

Talkdesk expands on commitment to solve industry-specific CX challenges; seamlessly connects disparate resources on and off campus to improve engagement across students, staff, and alumni Higher ...

Community college administrators say their students want better support when it comes to institutional customer service—and that they’re right for having high expectations, according to a report ...

Aug. 6—The agenda for the first Brownsville ISD board of trustees meeting of the 2024-2025 academic year on Tuesday included discussion of two key initiatives, one dealing with customer service, the ...

Some student loan servicers have recently cut back on customer service hours, adding to the fear that borrowers won’t have sufficient support when transitioning back into repayment after a more than ...

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