Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

It’s become a cliché to say that customer experience (CX) isn’t the sole responsibility of any one team, or that every part of the business should have a role to play in CX. Of course they do. The ...

Engagement is a key driver of measurable growth in QSRs, where loyalty programs have evolved from punch cards and stamps to ...

One of the worst mistakes you can make as a small business owner is thinking you’re too small to be at risk for a cyber-attack. In reality, small businesses are increasingly becoming targets for ...

We have entered the golden age of AI-driven customer engagement technology. As record numbers of consumers have continued to flood e-commerce channels, straining conventional customer support ...

The majority of B2B websites “fail miserably” to provide content that is interesting, compelling or interactive for customers. Forrester analysed 60 websites in 12 B2B sectors, including HR, security ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

National propane delivery suppliers Ferrellgas and AmeriGas are leaving customers in the cold in Southwest Colorado and across the state this winter. The problem has become so acute that the Colorado ...

MISTAKES TO AVOID - words in a white notebook against the background of a black notebook with a pen. Business concept Navigating VAT regulations in the European Union can be particularly complex, ...