NEW YORK — Hilton and Hyatt are among the U.S. hotel brands that are saying goodbye to traditional, formal reception desks to make room for individual, pod-style desks that hotel executives said offer ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

Gen Z leads the charge with 82% preferring apps and kiosks, while U.S. hotels embrace technology to meet evolving guest expectations NEW YORK, June 11, 2025 /PRNewswire/ -- The traditional hotel front ...

A Holiday Inn in California asked to have a case dismissed from court earlier this month after one of its employees handed out a guest’s room key, resulting in her rape. A Holiday Inn in California ...

While on vacation in Nashville, three friends arrived to find their hotel's front desk abandoned. With no one to check them in, they began working the desk, documenting the adventure on TikTok. The ...

HOLYOKE — Holyoke Community College is running a free, five-week hotel training program starting March 19 for anyone interested in jump-starting a career in the hospitality industry. The hands-on, ...