Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

If you're anything like me (or millions of other everyday consumers), you may be surprised to contact customer service only to be prompted with a litany of questions about who you are and what you're ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Nordic banking giant Nordea is rolling out artificial intelligence (AI) technology to speed up its customer service processes. The software, developed by Estonian startup FeelingStream, analyses ...

On October 15, 1908, the Italian poet Filippo Tommaso Marinetti raced his new four-cylinder Fiat sports car down Milan’s Via Domodossola. His bright, sunny fall drive was suddenly interrupted when a ...

For a fighter pilot in combat, speed is everything. Speed can sometimes even save your life. That's why we have a saying in the jet fighter community: Speed is life. Those three simple words took on a ...

Consumers are accustomed to receiving new levels of service online. And they’re increasingly turning to chat, text or messaging apps instead of making a phone call. With the increased reliance on ...

“Girl, I get a rush when we’re speeding in my car/ And sometimes it’s too much” —Tyler, the Creator (“2SEATER”) DURING MY USUAL prowling around these interwebz of ours, I stumbled across a photo that ...

The restaurant industry is undergoing a major overhaul, all thanks to the transformative power of artificial intelligence. AI-driven content and analytics are the early architects of this, redefining ...

One click and there’s a taxi on the way to you. Two clicks and you’ve paid your bills. A swipe right and you’ve renewed your car insurance, WITH a discount! These days we expect effortless experiences ...