IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Even though phone calls were one of the first forms of long-distance live support, they ...
OpenAI, the developer of ChatGPT, has suspended the account of a company that created an artificial intelligence-powered voice bot that impersonated Democratic presidential candidate Dean Phillips. It ...
Bengaluru: A rather frustrated and impatient customer called Decathlon’s helpline one afternoon to ask about a delayed order, demanding an update. The voice at the other end, which began the ...
This is where Heineken's new tech steps in. The idea is simple. Their new WhatsApp chat bot allows App users who receive ...