Maybe a patient has a billing issue. Or a question about the pre-authorization process. Or perhaps they just have to schedule an appointment. No matter their need, patients rely on healthcare contact ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

(Editor's note: This story originally appeared in "Work Is Recovery: True stories of real people who benefit from Supported Employment, the evidence-based practice," a booklet which was published in ...

The need for data centers has soared, fueled by remote work and the growth of high-speed streaming. But finding the necessary land and energy can be a challenge. By Miranda S. Spivack Past the dense ...

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices. By Jaclyn Peiser A workplace injury two decades ago when ...