How to investigate a billing charge from Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you …
Contact - Microsoft Support
Investigating an unknown charge COMMUNITY ANSWER You can access it here: Investigate a billing charge from Microsoft If you're still unable to identify the charge, feel free to share the details …
investigate an ongoing billing - Microsoft Q&A
4 days ago · To investigate an ongoing charge on your bank account related to Microsoft 365, you can contact Microsoft support for assistance. Here are some steps you can take: Contact Microsoft 365 …
I am being charged for a subscription I don’t have on my account. I ...
Jun 22, 2025 · 🔍2. Investigate Unrecognized Charges If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select " Investigate ". …
Xbox Support
Learn how to request refunds for games, apps, or subscriptions purchased through Xbox and get assistance with your orders.
My yearly subscription is being charged to me monthly. Please help
Sep 15, 2025 · Firstly, please help us check your charge. Go to your Microsoft account payments page and look for the charge in question. If it’s unfamiliar or unauthorized, click “Investigate” next to the …
Investigating an unknown charge - Microsoft Q&A
Sep 19, 2025 · You can access it here: Investigate a billing charge from Microsoft If you're still unable to identify the charge, feel free to share the details mentioned earlier, this will help me investigate …
Billing question - Microsoft Q&A
2 days ago · How to investigate a billing charge from Microsoft Here is how to contact Microsoft Support live chat if you need further assistance: Open a website link - Contact - Microsoft Support In the box …
Need to speak to a person - Microsoft Q&A
3 days ago · If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account. In that case, you can contact Microsoft …
[Article] How to find the source for unknown charges - Microsoft Q&A
Jul 5, 2025 · Now, Microsoft has made it easy for you to view purchases made using your bank details on the Microsoft & Xbox store. This article will guide you through the process where you can …
I have a charge on my credit card that I don't know about
Jul 31, 2025 · How to investigate a billing charge from Microsoft If you're still having trouble finding why you have been charged and cannot cancel the subscription in your account, it is recommended to get …
I can not investigate a billing charge because my account dashboard ...
Jul 28, 2025 · In that case, contact your organization’s Microsoft 365 administrator. You can look at this document for reference: How to investigate a billing charge from Microsoft - Microsoft Support …
Unknown Microsoft 365 charge on my account. - Microsoft Q&A
Jul 16, 2025 · Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Why was I charged $142 by Microsoft when I didn’t make a purchase ...
Sep 7, 2025 · Microsoft 365 features that help users manage their subscriptions, account settings, and billing information. Comment Use comments to ask for clarification, additional information, or …
How to cancel a charge on my credit card - Microsoft Q&A
Nov 27, 2025 · To address the charge on your credit card, you will need to identify the source of the charge. If the charge is related to a Microsoft service or product, you can follow these steps:
What product am I being billed $11.99 / month? - Microsoft Q&A
Aug 10, 2025 · To investigate about your charge, please go to this link and follow the steps: How to investigate a billing charge from Microsoft Or if you want to talk/chat with a live support agent:
How do I request a refund or investigate a charge for Microsoft?
Jul 12, 2025 · How do I request a refund or investigate a charge for Microsoft when I do not have my payment information added onto my account? So, on May 5, 2025 I received an email notice from …
I received a Msbill.info on my bank account and have no idea what it is ...
Mar 10, 2025 · Investigate the Charge: Use the Microsoft charge investigation tool to get more details about the charge. This tool can help you understand why you were billed.
Cancer ms 365 premium while forget the log in name - Microsoft Q&A
1 day ago · For more information, please refer to How to investigate a billing charge from Microsoft Note: If you believe someone has acquired your payment info, contact your bank or your payment provider …
Unknown billing? - Microsoft Q&A
3 days ago · If it is a Personal account: You can follow this article to investigate a billing charge: How to investigate a billing charge from Microsoft - Microsoft Support If you cannot find the subscription or …
need to investigate a microsoft charge - Microsoft Q&A
Feb 13, 2025 · Good day and thanks for posting in Microsoft community. We completely understand how concerning it can be to see a billing charge from Microsoft that you don't recognize.
How do I speak to a person about my billing? - Microsoft Q&A
2 days ago · If you have specific billing questions, you can also create a support request through the Partner Center if applicable. Make sure to have any relevant information ready, such as your account …
I received a charge on my credit card that I didn't approve
Oct 5, 2025 · Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card …
I received a charge of $106.00 yesterday and don’t know how or why.
Sep 5, 2024 · Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your …
Unable to cancel your Microsoft subscription
The wrong Microsoft account was used. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more …
How to investigate a billing charge from Microsoft
Feb 27, 2025 · Identify anomalies and unexpected changes in cost - Microsoft Cost Management Learn how to identify anomalies and unexpected changes in cost. Understand your invoice for your …
I have charges on my credit card statement from Microsoft but don't ...
Jun 11, 2025 · I recommend using the Billing Investigate Tool to look up details of an Unknown Charge that appears on your debit or credit card. You will be able to see additional details, including the …
How to find my unauthorized charges on my account and what the charges …
Oct 9, 2025 · If it's empty, go to the Manage Payments page and use the “Investigate” option with your card’s CVV to see if the charges came from another Microsoft account.
I canceled my membership and I'm still getting charged . I login to my ...
1 day ago · I canceled my membership and there is a pending charge to my card on 12/4/2025 for $10.61. I logged into my account and went under subscriptions and there isn't anything listed.
Want to see my subscription and billing - Microsoft Q&A
3 days ago · A list of transactions made for the selected billing account. To download the .PDF version of your invoice, select Download, then select Download invoice. If you need help interpreting the …
Microsoft account has been locked - Microsoft Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Important: To protect …